How Can We Help?
Find answers to common questions about ordering, delivery and our products.
Shipping Information
Shipping charges and delivery times depend on the destination and order. Our team will confirm the delivery details when your order is received.
Returns & Exchanges
If you receive a product with an issue, please contact us as soon as possible through WhatsApp or email so we can assist you.
Payment & Order Submission
At the moment, orders are submitted through WhatsApp or email. During checkout, choose your preferred method and your complete order details will be prepared automatically.
Track Your Order
After submitting your order request, we'll confirm the order with you directly. For updates, contact us through WhatsApp or email and provide your order number.
Frequently Asked Questions
How do I place an order?
Add your products to the cart, continue to checkout, enter your details and choose WhatsApp or Email to submit your order.
Can I order through WhatsApp?
Yes. WhatsApp is currently the fastest way to submit your order request.
Can I send my order by email?
Yes. Select the Email option at checkout and your order details will be prepared automatically.
How will my order be confirmed?
Once we receive your order request, we'll contact you to confirm the order and delivery details.
How can I contact Auren Leather?
You can contact us through WhatsApp or email using our Contact Us page.